Policies

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We accept returns of unused merchandise in original packaging and condition within 30 days.

All Classes and workshops must be booked and paid for before the start of class.
Drop-ins are always welcome.
Classes may be booked up to 5 weeks in advance.
Each individual attending a class or workshop must book separately. This includes online events where household members may be sharing a computer.
Thank you for settling your account balance before booking your next class or workshop.

Class cancelations are accepted up to 30 minutes before the start of the session.
Workshops can be canceled up to 24 hours before most events.
Some workshops may have more stringent cancellation policies; please see the special instructions during registration for details.
Early cancelations will be held as account credit unless a request is made in writing to the registrar.
Late cancelations are non-refundable.
If a workshop is canceled, the registration will be refunded to the original form of payment.
We do not accept retroactive cancellations for classes or workshops.
To cancel your membership, provide at least seven days' notice before your next billing cycle; cancellations made later will be processed for the following cycle, keeping your membership active until then.

Memberships auto-renew monthly on the date of purchase and remain active until cancelation is requested.
10 Class Passes remain active for six months after the date of purchase and do not renew by default but can be set to auto-renew by request.
Memberships and Class Passes are non-refundable and non-transferable.
If you need to pause your membership due to illness, injury, or travel, please contact the registrar to make a request.
We offer discounts and scholarships on a case-by-case basis as requested.

Please check in at the front desk upon arrival.
We encourage our community members to stay up-to-date with all vaccinations, including Covid boosters.
You are always welcome to wear a mask; masks are available at the front desk.
Please do not come to class if you are experiencing any symptoms of illness.
If you are testing positive for Covid, please join us online until you test negative.

Classes and workshops may be recorded with teacher permission, and are available for personal use by the teacher and studio.
All class and workshop recordings will be edited to remove student names, images, and/or voices before they are published or distributed.
Willow Street adheres to all Zoom security requirements.

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