Policies
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Boutique
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We accept returns of unused merchandise in original packaging and condition within 30 days.
Booking
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All Classes and workshops must be booked and paid for before the start of class.
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Drop-ins are always welcome.
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Classes may be booked up to 5 weeks in advance.
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Each individual attending a class or workshop must book separately. This includes online events where household members may be sharing a computer.
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Thank you for settling your account balance before booking your next class or workshop.
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Cancellations & Refunds
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Class cancelations are accepted up to 30 minutes before the start of the session.
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Workshops can be canceled up to 24 hours before most events.
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Some workshops may have more stringent cancellation policies; please see the special instructions during registration for details.
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Early cancelations will be held as account credit unless a request is made in writing to the registrar.
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Late cancelations are non-refundable.
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If a workshop is canceled, the registration will be refunded to the original form of payment.
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We do not accept retroactive cancellations for classes or workshops.
Membership and Pass Policies
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Memberships auto-renew monthly on the date of purchase and remain active until cancelation is requested.
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10 Class Passes remain active for six months after the date of purchase and do not renew by default but can be set to auto-renew by request.
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Memberships and Class Passes are non-refundable and non-transferable.
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If you need to pause your membership due to illness, injury, or travel, please contact the registrar to make a request.
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We offer discounts and scholarships on a case-by-case basis as requested.
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In-person Class Policies
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Please check in at the front desk upon arrival.
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We encourage our community members to stay up-to-date with all vaccinations, including Covid boosters.
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You are always welcome to wear a mask; masks are available at the front desk.
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Please do not come to class if you are experiencing any symptoms of illness.
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If you are testing positive for Covid, please join us online until you test negative.
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Zoom Recording Policies
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Classes and workshops may be recorded with teacher permission, and are available for personal use by the teacher and studio.
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All class and workshop recordings will be edited to remove student names, images, and/or voices before they are published or distributed.
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Willow Street adheres to all Zoom security requirements.