Your Questions - Answered
Get info about Willow Street Yoga in Takoma Park and how you can join us for a class, learn more about the cancellation process, gain insights on workshops, and more! If your question is not answered below, please contact us here.
Can I book classes in advance?
Absolutely! You can book classes through WellnessLiving up to 5 weeks in advance. If you are joining us online, please try to book at least 1 hour in advance to allow time to receive the link via email. If you don’t receive the link, you can access it through Wellness Living under “My Schedule.”
Can I set a recurring booking?
Yes, you can set a recurring booking up to 5 weeks in advance. Once you book a class, look for the Recurring Booking button, and toggle it from “off” to “on.”
Can multiple people attend on a single online class booking?
No. Even though you might be able to share a computer screen, please register separately. Registration numbers matter to us and to our teachers! We have lots of pricing structure options, including scholarships if needed. We strive to make yoga available and accessible to everyone.
I have a free class pass or credit – can I use it to book a class?
Absolutely! Free passes can be used towards any class on our schedule. Enter the discount code at check out or email firstname.lastname@example.org to have your free class credited to your account.
Membership and Pass Questions
Does my membership auto-renew?
All of our memberships auto-renew monthly on the date of purchase. Membership auto-renew may be canceled at any point (please allow 3 days notice), though membership fees paid are non-refundable. 10 Class Passes do not auto-renew by default, but can be set to auto-renew upon request (email email@example.com).
Can I share my membership or pass?
We ask that you purchase a membership, pass, or single class for each attendee.
Can I pause my membership?
Memberships cannot be paused, but we can make exceptions to this policy for extenuating circumstances such as a medical emergency. Please write to firstname.lastname@example.org. Consideration will be given from the point at which the request is received (not retroactively).
Do you offer discounts on memberships or passes?
We offer a 3-tier pricing structure for our memberships. You can default to our Everyday Practice membership at $120/month; take a discounted rate (for any reason - no questions asked) at $99/month; or support our entire community at $160/month. Scholarships are available upon request and conversation. Email email@example.com or firstname.lastname@example.org.
Does my membership or pass expire?
Memberships auto-renew on a monthly basis until cancelation. Class passes expire 6-months from the date of purchase. Unused classes are non-refundable.
Can I cancel my pass or membership?
Yes, we accept membership cancellations at any time. Simply email email@example.com, and allow 3 days for processing time. Sorry, Memberships and class pass purchases are not refundable.
Are there penalties to cancellation?
We allow most cancelations without penalty. We do reserve the right to assess administrative fees for late cancellations.
Can I cancel a booked class?
Online: Absolutely – we understand that schedules change. You can cancel a booked class yourself up to 30 minutes prior to the start of the class. If you need to cancel after that point, just email firstname.lastname@example.org. There’s no penalty for cancelling an online class.
In-Person: In-person classes can be cancelled online up to 30 minutes before the class starts. If you need to cancel after that point, just email email@example.com. You must make your cancellation request before class begins.
What if I book a class and don’t attend?
Online: If you missed class and need it returned to your class pass or credited to your account, simply email firstname.lastname@example.org and we’ll take care of that for you!
In-Person: No-shows will not be refunded.
Can I cancel a workshop that I’ve registered for?
Yes, you can cancel most workshops up to 30 minutes prior to the start of the workshop, without penalty. Late workshop cancellations may incur an administrative fee.
Guest workshops may have more stringent cancellation policies; please see the special instructions during registration for details.
Can I get a refund on my class or workshop?
Classes and workshops canceled by the student within the allowed cancelation timeframe will be credited to the student’s account.
Online Class and Workshop Questions
Are classes and workshops recorded?
Some of our classes and most of our workshops are recorded. If we post class videos online, we edit out all student images, voices, and names prior to posting the video. Workshop videos are distributed to paying workshop attendees for limited-time viewing. Students are not always removed from videos for distribution for limited attendee viewing, unless upon request by the teacher or student.
Do I need to have my video on during class?
We request, but do not require, that you have your video on while attending online classes and workshops. Video helps our teachers ensure that their instructions are clear and allow them to offer support, as needed.
What do I need to communicate to my teacher during online classes?
Much like attending an in-person class, we ask our students to communicate with the teacher any conditions or situations that would limit safe participation. You may communicate with the teacher through a class-wide, or private chat, or by unmuting if you are comfortable discussing your situation.
How should I set up for my online class?
We recommend finding a place to set your phone, tablet, or computer that is a distance away from your mat so that your full body is visible to the camera. Make sure that you can see your screen as well. Please have any props you may need close-by, and if possible, minimize noise and distraction.
What security policies do you have set up around class and workshop links?
We adhere to all Zoom security requirements. Our links are distributed only to paid participants, and all classes and workshops are password protected.
How will I receive my Zoom link?
For online classes and workshops, your virtual session link will be included in a reminder email which is automatically sent 1 hour before your class or workshop begins. If you book less than 1 hour before your class or workshop, you will need to log into your Wellness Living account, go to “My Schedule” and start the virtual session from there.
Please note: if you have unsubscribed to our auto-generated emails in the past, you may need to re-subscribe to receive these emailed links.
Do you have more questions?
Email email@example.com and we’ll get back to you!